Learning from the coach

first_imgRelated posts:No related photos. Learning from the coachOn 16 Jul 2002 in Personnel Today Previous Article Next Article Whateverthe literary flaws, a new novel about coaching is an original way of looking atexecutive development, writes Stephen Overell Some weeks ago (Research viewpoint, 4 June), I speculated that the workplacemight one day inspire a new genre of fiction called the management novel. Dreadof dreads, it seems I was behind the times. Published this month is The Coach by Lee Bryce, a coach herself at TheChange Partnership1. The book’s hero is Simon Bruce, son of a Scottish tenantfarmer who has progressed to chief executive of Andecis, a multinationalpharmaceutical company. Simon is married to the nagging Emily and has two children, but is having anaffair with Grace, an oriental virago who is hell-bent on breaking up hisfamily. Meanwhile, there are work problems of tumbling shares, drugregulations, a critical press and a shouting boss called Piers. Enter Angela Jones, a coach who delivers a talk at the Institute ofDirectors called ‘The Terrible Twins of Leadership: Fear and Control’, sobeginning Simon’s inevitable resurrection. As well as dealing in the usualcoach-type mush of ‘we write our own script’, Angela is not averse to makingremarks about more philosophical matters. “When you change your focus awayfrom ‘how can I protect myself’ to ‘how can I contribute to those around me’,you gain authentic power,” she tells him. Thin stuff for a novel, you might think. But throw in Red Roger, asoap-dodging animal rights activist who kidnaps Simon, love interest in theform of Carolyn, the green-eyed marketing director, and a clutch of lame sexscenes (‘you certainly know how to play a tune on my piano’) and it rattlesalong gamely enough. Shame about the dialogue, though: “Because you’vecreated such a climate of empowerment we all feel that we can challenge you,even when you revert to command and control,” coos Carolyn to Simon,during pillow talk. As redemptive fiction, the principal flaw is that Simon starts as a smug,narrow twit and finishes as a smug, narrow twit: so much for coaching. Yet theliterary worth of The Coach is not our primary concern. What is it like as an,ahem, learning tool? Here, Lee Bryce deserves some credit. She has attempted to convey thepeculiar alchemy of coaching in a brave and original format. True, in trying toilluminate the mystery, there are some unforgivable lapses into managerialhumbug: “See a world of incompetence, deviousness and danger and it comesto be confirmed,” trills the simpering Angela; such a pity Red Roger, theonly character with principles and backbone, did not kidnap the coach. Yet the format of the novel does provide a glimpse of the coachingphenomenon – the use of open questions, the refusal to directly advise inreaching decisions and the way energy is intuitively communicated. For insightinto the breathtaking fees, however, we shall have to wait. The novel is interesting, too, for what it says about contemporary debatesabout coaching. Simon’s coaching is part of a wider change programme thataffects senior managers and functional heads at Andecis. He is not the onlyperson being coached and the object of the exercise seems to be aboutinstilling a coaching culture at the company, without cascading it too far downthe hierarchy. The message is this: coaching should not be a one-person initiative;it needs to be externally, independently facilitated; yet there is little pointgoing much beyond director-level executives. This gels with some of the research. A survey by the Hay Group involving 170HR professionals found that 70 per cent believe coaching is more effective thantraining as a means of changing the behaviour and improving the performance ofsenior executives and high flyers (my own italics)2. In other words, coachingis exclusive. The book is faithful to the research, too, in the way that coaching isassociated with gloom. Simon’s personal and professional woes are the spur forbecoming Angela’s client. In the real world, coaching is seldom linked with apositive climate – rarely used to help organisations build for growth, for instance3.In the novel, the success of coaching is demonstrated by the way that thecoached executive radiates like a moral philosopher, while corporate problemsare smoothly vanquished. Life is not so compliant. A study by the thenIndustrial Society from March this year found that while a striking 80 per centof employers claim to use coaching, only a third ever bother to evaluate itseffectiveness4. This feeds a distorted appreciation of its impact. Those whoare being coached give an ‘overly rosy picture’ of its success, while othersare rather less appreciative, according to the Institute of EmploymentStudies5. Yet, arguably, something so wholly personal as the coaching experience doesnot lend itself easily to rigorous, statistical analysis. Many organisationsseem happy enough leaving measurement in the realm of anecdote. In a case studythat could well have furnished the inspiration for the novel, Autoglass, thecar window specialist, put 17 senior managers through an 18-month programme andare now reporting its success in terms of better financial procedures, fasterturnover of repairs and replacements and improved customer perceptions6. HR director Carol Madeley said at the end of the programme: “It gives amanager energy and motivation for the job in hand and cultivates a willingnessto develop personal skills and get the most from a team.” Now that management is mostly a matter of persuasion and inspiration, ratherthan instruction, it is hardly surprising that coaching has become such adominant motif in business life. The figure of the coach brings togetherpersonal development with corporate goals – the ultimate embodiment of how workand life are truly, unavoidably intertwined. Yet as a few observers have noted, it is unfortunate that coaching isleading to a perception of managers ‘becoming nicer’ – a perception that formsthe basic storyline of The Coach. In the long term, it won’t serve anyone verywell. “If strong coaching isn’t balanced by strong management, you’relosing the game,” argues Myles Downey, from the School of Coaching.”You have to be able to hold people to account.”7 References: 1 The Coach by Lee Bryce, Piatkus Publishing, 2002 2 For more on this study, see Personnel Today, 4 June 3 See Is Coaching Being Abused by Margaret Kubicek, Training Magazine, May2002 4 School of Coaching, www.theworkfoundation.co.uk 5 See Kubicek, above 6 Training Magazine, January 2002 7 See Kubicek, above Research Viewpoint plusRead related articles on this topic from XpertHR’s extensive databasefree. Go to www.xperthr.co.uk/researchviewpointJoin the Xperts take a free trialBy calling 01483 257775 or e-mail: [email protected] is a new web-based information service bringing together leadinginformation providers: IRS, Butterworths Tolley and Personnel Today. Itfeatures a new Butterworths Tolley employment law reference manual, a researchdatabase and guidance from 13 specialist IRS journals, including IRS EmploymentReview. Comments are closed. last_img read more

KFC and kebab takeaway fined for breaking coronavirus regulations

first_imgKFC and Bodrum Kebab takeaway on Cowley Road have been hit with fines from the Oxford City Council after breaking COVID-19 restrictions. Since receiving the fines there have been no further reportsof either business breaching the regulations. Both businesses are also still inoperation, with advertised opening hours at KFC at between 11:00-22:00, withdelivery extending to 23:45. The Oxford City Council said: “Although takeaways cancontinue operating after 10pm using a delivery service, click-and-collect ordrive-thru, the law forbids them from taking orders and serving food in theirpremises or at their door after 10pm”. Image credit: Steve Daniels Both businesses have been charged £1,000 after enforcementofficers from the newly formed COVID Secure Team witnessed the companiescontinuing to serve customers after 10pm. Councillor Upton also states that city-centre pubs and bars have “gone above and beyond” to protect their staff and customers. She added: “The vast majority of businesses are complying with the new rules.” The Council said that both takeaways were visited aftercomplaints from the public. When officers visited, they saw KFC continuing toserve customers on three separate occasions after 10pm, while Bodrum Kebabstaff were seen serving customers and taking orders at the door at 11:59pm on Friday2nd October. The City Council is able to fine businesses up to £10,000 for breaking the COVID-19 regulations, but given that it was the businesses’ first infraction, chose to set the fine at £1,000. A manager at Bodrum’s Kebab told the BBC when contacted that they “served customers who have a car outside” and that they “are allowed to sell to customers with vehicles outside”. She went on to say: “Some people are jealous that we are getting customers.” KFC and Bodrum’s Kebab have been contacted for comment. Councillor Louise Upton said: “Any businesses that break the coronavirus rules are irresponsibly making the city less safe for everyone, and they should know that we will take action against them.”last_img read more

Administrator called in to ailing bagel supplier

first_imgLondon-based manufacturer The Bagel Group has gone into administration, with around 80 jobs believed to be at risk. The company, previously known as Mr Bagels, produces bagels under the Mr Bagels brand and filed for administration on 16 January 2009. MCR Corporate Restructuring is administrator. Mr Bagels was set up in 1988 by the Kahalani brothers, Paul and Avi and, in 1996, became a limited company. The firm supplies bagels to the retail and foodservice markets. The Bagel Group hit national headlines in December after alleging an executive at rival Maple Leaf Foods was involved in attempted price-fixing – an allegation that is still under investigation. The Bagel Group declined to comment.last_img

It Looks Like Phish Is Breaking Out A New Lighting Rig For This Summer

first_imgThe video shows a short clip of a microphone check onstage, and gives a clear look at what we can only assume is the band’s updated lighting rig. The new setup appears to nix the LED screens added last summer (whose existence similarly leaked to considerable excitement prior to the band’s 2016 summer tour), and has the more familiar colored spotlights laid out in a new arrangement, with four rows of lights arcing lengthwise over the stage. We’re excited to see what this new setup can do![h/t @PhishatMSG][Cover photo: Left (2016) via Emily Butler, Right (2017) via @PhishatMSG]If you’re heading to New York for Phish’s 13-night Baker’s Dozen run at Madison Square Garden, don’t miss all the incredible late night shows going on in the City during the run! Check out Our Official Guide To Baker’s Dozen Late-Nights  for all the info.Live For Live Music Phish Baker’s Dozen Run Late-Night ShowsJuly 21 – The Werks @ American Beauty (tix)July 21 – The Motet @ BB King Blues Club (tix)July 20, 21, & 22 – Twiddle @ Irving Plaza (tix) *July 22 – The Werks @ American Beauty (tix)July 22 – Circles Around The Sun @ Gramercy Theatre (SOLD OUT)July 23 – Circles Around The Sun (early brunch show) @ Brooklyn Bowl (tix)July 25 – Turkuaz at Irving Plaza (tix) *July 28 – Dopapod @ Gramercy Theater (tix) *July 28 – James Brown Dance Party  – 2 Shows @ Highline Ballroom (early tix/late tix) *July 29 – Dopapod @ Highline Ballroom (tix) *July 29 – Perpetual Groove @ BB King Blues Club (tix)Aug 2 – Matisyahu @ The Cutting Room (tix) *Aug 3 – Greensky Bluegrass w/ Marco Benevento @ Ford Amphitheatre At Coney Island Boardwalk (tix) **Aug 4 –  “Kraz & Taz” – Eric Krasno Band w/ Brandon “Taz” Niederauer Band @ The Cutting Room (tix)Aug 5 –  Spafford @ BB King Blues Club (tix)* (L4LM & CEG Presents)**(L4LM & Live Nation Presents) Over the last few days, we’ve heard about how Phish is rehearsing for their upcoming summer run with a week of technical and musical rehearsals at BMO Harris Bradley Center in Milwaukee, WI, a relatively short drive from their first shows of the summer at Chicago’s Northerly Island this Friday, Saturday, and Sunday. News of the rehearsals ignited the excitement of local Wisconsin fans, who will not be getting a Phish show of their own this summer, as Phish countless commenters across social media joking about crashing the closed rehearsals and getting a peek and the band’s practices.While we’re sure that sneaking into band rehearsals is just a pipe dream for most of these fans, at least one guy made it inside Phish’s pre-tour “training facility” to take a look around. Now, thanks to a clip that surfaced online today, we can all get a glimpse at the band’s summer 2017 rig, and it looks like lighting designer Chris Kuroda has some new toys to play with. Check it out via Twitter user @PhishatMSG:last_img read more

The String Cheese Incident To Webcast Thanksgiving Weekend Chicago Shows

first_imgTonight and tomorrow, The String Cheese Incident will hit Chicago for a string of two shows at the Chicago Theatre. Now, the band has announced that these shows rounding out Thanksgiving weekend will be webcast via nugs.tv, so viewers at home can enjoy the shows from all around the country. You can pre-order String Cheese Incident’s Chicago webcasts for tonight and tomorrow here. Shows begin at 9 p.m. (EST) both nights.[Photo: Ojeda Photography]last_img

MSG Sphere Vegas Shares Updates On State-Of-The-Art Audio Capabilities For New Venue

first_img157,000 speakers, bass waves blasting up from the floor, and maybe the biggest video screen on earth. No, this isn’t some far out concert design pulled from the diary of “Wall Of Sound” creator/genius Owsley Stanley. These futuristic production elements are actually going into The Madison Square Garden Company’s newest concert venue, the MSG Sphere at The Venetian in Las Vegas.Ever since billionaire and MSG Company owner James Dolan announced the company’s plans back in February for creating a new, state-of-the-art concert arena in Las Vegas, fans, artists, and industry personnel have pondered over some of the really cool initial designs for what the venue could include. The company plans to officially open the MSG Sphere at The Venetian by 2021, but have more recently shared some of the technical details going into the development of the arena.The 157,000 ultra-directional speakers will surround the audience, but they will only be heard and not seen, since they’ll be hidden inside the venue walls and behind the video display. As for the low end and really deep bass, those powerful sound waves will be coming from right beneath everyone’s feet. Instead of sending the bass waves through the air, they’ll be transmitted up through the floor, where attendees will feel the incredible vibrations through their feet and in their chairs. The speaker system comes from a Germany company named Holoplot, who specialize in targeted sound with the hopes of giving each seating section its own unique sound.According to the report, Dolan’s plan with the futuristic new venue was to let the technology lead the way on the project, as the venue’s design should complement the tech, not the other way around.“We’re gonna do tech from the beginning. It’s gonna be a technology-driven design,” Dolan reportedly told MSG Ventures CEO David Dibble on his real vision for the Sphere. From audio to video, Dolan is really wanting fans to get there complete money’s worth when experiencing a show or event at the venue, which broke ground on development back in September.Speaking of video, the screen which has been impressively displayed in the venue’s design images will come into existence as a three-and-a-half-acre spherical ultra-high-res video screen comprised of LED panels, which will arc over the audience similar to “a planetarium times ten,” according to Dibble. The team is hoping to build it into what he’s also calling “the largest display ever imagined on Earth.” Like “VR without the goggles”, he continued.Fans of jam bands and artists with deep career song catalogs should be licking their lips and prepping their ears, considering the venue apparently seems more geared toward hosting residencies and long-term projects rather than one-off concerts. Artists who spend more time playing in the new venue will have a better opportunity to “fully exploit its capabilities” as the report states. One can only imagine what kind of residency and visual/audio experience bands like Phish or Steve Aoki could provide fans with a week’s worth (or more) of shows.Meanwhile, across the pond, the MSG Company is also planning to develop a second 18,000-capacity Sphere Concert Arena on a five-acre plot of land in Stratford, East London. If the city approves of the company’s design and proposal, developers for a second state-of-the-art venue in London are hoping to finish the project approximately one year after the completion and opening of the one in Vegas.[Photo: Madison Square Garden Company][H/T Consequence of Sound]last_img read more

Mathematician gains dual appointments

first_imgMathematician Sophie Morel, who works at the intersection of algebraic geometry, representation theory, and number theory, has been named professor of mathematics in Harvard University’s Faculty of Arts and Sciences (FAS). She also has been appointed to the Radcliffe Alumnae Professorship at the University’s Radcliffe Institute for Advanced Study.Morel was previously affiliated with the Institute for Advanced Study in Princeton, N.J., and the Clay Mathematics Institute in Cambridge, Mass., where she continues as a research fellow. The new appointments took effect Dec. 15.“Sophie Morel is among the world’s most promising young mathematicians working in number theory, algebraic geometry, and representation theory,” said Jeremy Bloxham, dean of science in FAS. “Her doctoral thesis was extremely demanding and stunningly original, solving a problem that had been intractable for more than 20 years.”“Sophie Morel will enrich the Radcliffe Institute and FAS communities, and Harvard more broadly, with her groundbreaking research and discoveries in mathematics,” said Radcliffe Institute Dean Barbara J. Grosz. “We are grateful to Radcliffe alumnae for enabling the recruitment of a distinguished scholar who embodies Radcliffe’s longstanding traditions of excellence and achievement.”Morel’s work focuses at the heart of the Langlands problem, an area of number theory and representation theory that has seen dramatic progress over the past few decades.Morel holds degrees from Université Paris-Sud, which awarded her a Ph.D. in 2005. From 2005 to 2009 she was a member of the Institute for Advanced Study and a research fellow at the Clay Mathematics Institute, an affiliation she will maintain until 2011.Professorships at the Radcliffe Institute are designed to bring a succession of eminent individuals to the institute and to attract outstanding faculty to tenured Harvard positions. The Radcliffe Alumnae Professorship, endowed by alumnae and friends of Radcliffe, was established so that new tenured FAS professors could spend four semesters at the institute during their first five years at the University. As the second Radcliffe Alumnae Professor, Morel will work among the institute’s community of fellows.last_img read more

Library Board approves collections and content development strategic plan

first_imgThe Harvard Library Board recently approved recommendations outlined in “Towards a Collections and Content Development Strategic Plan for the Harvard Library,” fulfilling key recommendations of both the Task Force on the Harvard Libraries and the Library Implementation Working Group.Collections and content development will remain in the domain of the local or School libraries, with librarians, curators, archivists and faculty throughout the University broadly coordinating efforts in a more structured and deliberate way. Producing the final report for the board’s approval was the responsibility of the Affinity Group heads, working with the executive director for the Harvard Library, following extensive consultation with Library staff members, faculty, researchers and other key stakeholders. Feedback on interim reports was gathered from working groups, community-wide discussion sessions, Affinity Group meetings, online fora, one-on-one meetings and members of the Library Board and Faculty Advisory Council. Comments were gathered and assessed, then incorporated into the final report.Helen Shenton, executive director for the Harvard Library, said, “With a University-wide collection development strategic plan in place, the Library is positioned to support the changing needs of Harvard’s scholars in an even more robust way. It has been a privilege to help steer this inaugural Harvard Library strategy to unanimous approval by the Harvard Library Board. I am enormously proud of the way the Affinity Group heads worked together to produce this well-written and nuanced report, and look forward to seeing the recommendations implemented.” Read Full Storylast_img read more

Watch Berry Gordy Sign & Seal a Special Delivery

first_img Motown The Musical Related Shows Show Closed This production ended its run on Jan. 18, 2015 View Comments Reach out I’ll be there! Motown: The Musical heard through the grapevine, or rather The Today Show’s “Wishing Well” series, about mom and Motown fan Lysanias Taylor’s touching tale. Taylor’s daughters had bought her a single ticket to the Broadway show and posted a video online of their mom crying tears of joy as she accepted the gift. The catch? The family couldn’t afford the airfare to the Big Apple. As soon as the story was featured on Today, viewers stepped in and helped bring the women to New York. On February 6 they stopped by the studio at 30 Rock, where they were serenaded by the Motown cast and there was also a surprise appearance with a special delivery from none other than Berry Gordy himself. Check out the heart-warming video below.last_img read more

This Week’s Picks! Hugh Jackman, Lauren Worsham, Constantine Maroulis & More

first_imgGot nothing to do this weekend but eat pumpkin spice cookies and binge on Golden Girls reruns? We’ve got you covered. There’s a gaggle of Broadway ladies performing with a great singer-songwriter, the star-studded return of A Delicate Balance, and Hugh Jackman (enough said). You’re welcome. Here are this week’s picks! View Comments Get Jazzed Up For Ladies’ Night October 20 at Birdland Usually, if you’re referring to hanging with “the ladies,” it’s a crew featuring someone you can barely stand from HR and your Aunt Connie. And they’re your all-stars! If you’re songwriter-performer Lance Horne, it’s different. In Lance & the Ladies, Daphne Rubin-Vega, Julia Murney and more fabulous performers join Horne to sing songs from his CD First Things Last, and his opera The Night Before My Wedding. Click for tickets! Move In with Glenn Close & John Lithgow Begins October 20 at the John Golden Theatre The revival of Edward Albee’s Pulitzer Prize-winning drama A Delicate Balance stars Glenn Close and John Lithgow as a husband and wife whose marriage faces a strain over a weekend that features visitors from friends and family. This includes their 36-year-old daughter (Martha Plimpton), who is fresh from her fourth divorce. Expect terrific performances—Tony winner Lindsay Duncan is also here, folks—and acerbic insight from one of America’s greatest living playwrights. Click for tickets! Bid Two Tony-Nominated Favorites Adieu October 26 at the Walter Kerr Theatre & Helen Hayes Theatre You’re always saying, “Oh, I’ll see [insert name of talented performer] in [insert Broadway show] after I [insert pointless, mundane activity]”? Well, it’s the last time to see Lauren Worsham in Gentleman’s Guide and Constantine Maroulis in Rock of Ages. After that, it’s job hunting on Monster.com. Just kidding—they’re Tony nominees! They should be back on the Great White Way soon. Click here and here for tickets! Do a Sondheim/Lloyd Webber Double-Header October 26 at 54 Below Sunday night is for more than dreading Monday, so stay up late for two musical tributes to the men who have ruled Broadway before most of us were born. (Don’t worry, you can sleep during Daylight Savings.) First, there’s Sondheim Unplugged featuring Broadway and cabaret vets, accompanied by piano, performing songs from the Company man’s brilliant career. That’s followed by Christina Bianco, Lennie Watts and more in Aspects of Andrew: Lloyd Webber @ 54. Click here and here for tickets! Get Up with Kelly & Michael…and Hugh! October 22, check local listings On Live with Kelly and Michael, Hugh Jackman joins America’s perpetually cheerful odd couple to talk about his upcoming performance in The River, which begins previews October 31. Since this is morning TV, anything can happen. Perhaps Hugh will demonstrate chest exercises by bench-pressing Kelly or belt songs from The Boy from Oz. Since it’s close to Halloween, maybe he’ll come out dressed as Wolverine. Oh, the suspense!last_img read more